Return
Policy
All initial purchases
by customers of Wellness Support Network are covered
by this refund policy for a period of 90 days from
the date of purchase. No refunds will be
issued on reorders.
To receive
a refund, the person who purchased the product
must request the refund by telephone (818) 241-9080
or e-mail
info-ccfdb@realfoodnutrients.com and receive a Return of Merchandise Authorization
Number.
The Return
of Merchandise Authorization Number must be clearly
written on the outside of the package that is used
to return the products.
All empty,
partially used or unopened bottles must be returned
in order to receive a refund on the product price
for those items. No refunds will be issued
without the return of the product containers. These
items must be returned postpaid with the postage
paid in advance and mailed to the company and location
from where they were originally shipped. If you
no longer have the name and address of where to
return the products, Wellness Support Network will
provide it to you.
All refunds will be processed within 30 days of receipt of returned items.
Refunds will be given on the purchase price of the product(s) less a processing
fee. [These processing fees are the fees that your credit card company charges
for refunding the money to your account.] Less a 3.6% processing fee for all
Visa, Mastercard and Discover cards; less a 4.5% processing fee for American
Express cards; less a 4.0 % processing fee for checks. Shipping and handling
fees are non-refundable.
Refunds will be issued only to the individual who paid for the original purchase
(not the recipient of the products if different than the purchaser).
All refunds will be made back to the debit or credit card account originally
used to make the purchase, or by check to the individual, if the purchase was
made by check.
AutoShip
Program
Occasionally
someone receiving automatic shipments will wish
to suspend or cancel their AutoShip program. If
you wish to cancel or suspend your AutoShip Program,
you must contact Wellness Support Network prior
to the date your product(s) are to be processed
and shipped and be given an AutoShip cancellation
number. If there is no cancellation prior
to the automatic order being processed and shipped,
a refund will not be authorized for that shipment.
Damaged
Merchandise
On rare
occasion, product can be damaged in transit to
a customer. Should your product arrive damaged
(such as a broken bottle), please contact Wellness
Support Network without delay (within 5 days) and
a replacement will be shipped to you immediately
at no additional charge. We only request that you
return the damaged product in the box the new replacement
product comes in.
Error
in Your Order
If you
receive an order that has an error in it, we first
and foremost apologize. Please contact the Wellness
Support Network and we will immediately fix the
error at no cost to you.
